Warranty
Your clock is covered by a two-year warranty, beginning on the date you receive it. The clock is also insured against damage during shipping.
If you experience any problems with your clock during the warranty period, we will repair or replace it at no additional cost to you. Depending on the circumstances, this may involve sending you a replacement clock or repairing the clock at one of our service centers.
Please note that the warranty does not cover damage caused by the customer as a result of improper handling, misuse, or incorrect operation.
If your clock arrives damaged, please contact us within one week of delivery. Please provide photographs of both the clock and the shipping carton so that we can assess the damage and assist you promptly.
Cancelling an Order
You may cancel your order at any time, provided that the clock has not yet been shipped.
If the clock has already been shipped, or if you wish to return the clock after receiving it without there being a defect or quality issue, we may ask you to contribute towards the shipping costs.
Of course, this does not apply if the clock arrives damaged or has a quality-related defect.
Delivery Times
The delivery times stated on our website are estimated delivery times. We rely on third parties, including postal services, customs authorities, and cuckoo clock manufacturers, and therefore cannot guarantee that your clock will arrive within the estimated timeframe.
If your clock has not arrived more than four weeks after the estimated delivery time, please contact us so that we can investigate the shipment.
Our clocks are shipped by postal mail. At present, international postal services do not always provide convenient tracking for international parcels. We can request that the postal service trace a shipment, but this process can take some time.
Picture Service
If you are purchasing a clock for a special occasion, such as Christmas or a birthday, and the clock cannot be delivered in time, we can send a letter containing a picture of the clock and a personalized message of your choice to announce that the clock is on its way.
This service is provided free of charge.
Customs Duties and Import Fees
Cuckoo clocks are shipped with the appropriate customs declaration. Depending on the destination country and its applicable laws, you may be required to pay customs duties, import taxes, or other fees when your clock arrives.
These charges are determined by the customs authorities in your country, and we have no control over them.
Customers in the United States may be required to pay import duties or fees in accordance with applicable U.S. customs regulations.
Customers within the European Union generally do not have to pay additional customs duties when receiving a clock shipped from Germany.
If you live outside the European Union, we recommend checking the applicable customs and import regulations before placing your order. Based on our experience, customs duties and import charges can be substantial in some countries, including India and Indonesia.
Possible Differences Between Our Clocks and Website Pictures
Please be aware that there may be minor differences between the clock shown on our website and the actual clock you receive.
For example, some clocks may have a “Made in Germany” inscription engraved on the clock dial, while others may not. This depends on the individual manufacturer and is beyond our control.
The exact color of stained (brown) clocks may also vary slightly. Because the staining process is carried out on natural wood, the final color can sometimes be somewhat lighter or darker than the color shown in the photograph.
The terms “1-day cuckoo clock” and “8-day cuckoo clock” are traditional names used to describe two different types of clock movements. These terms do not necessarily mean that the clock can operate for exactly one or eight full days without being wound.
For example, some clocks described as “8-day cuckoo clocks” may need to be wound again after approximately seven days.
Applicable Law
These Terms and Conditions, as well as any disputes arising between you and us, shall be governed by the laws of the Federal Republic of Germany.
Privacy
We respect your privacy and are committed to protecting your personal information. We aim to build long-term relationships with our customers based on excellent service, reliability, and trust.
We will not disclose your personal information to third parties unless this is necessary to process your payment, arrange shipping, or otherwise fulfill your order.
Our Address
Doris Schwarz
Clocks and More
Zur Dörre 20
78549 Spaichingen
Germany